Teams | Collaboration | Customer Service | Project Management

Whether you call it program increment (PI) planning, quarterly planning for product teams, or even big room planning, the reality is the same: These sessions are complex undertakings, even more so in our current hybrid reality. Every 8-12 weeks, dozens, hundreds, or — in some cases — thousands of product team members meet to to align on a shared vision, pinpoint cross-team dependencies, discuss features, and, ultimately, plan their product roadmap.

Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues that range from simple inquiries to complex matters, then they aren’t maximizing the ways in which they can help customers. This is where ticket deflection and routing comes in: to maximize the time and effort of your customer service agents.

Digital communication today has evolved to connect people from across the globe with each other in an instant. One of the most popular ways to communicate digitally is via real-time chat. This efficient mode of communication is used for personal communication, but also for business one. Organizations use real-time chat solutions to connect their distributed teams and to assist their customers.

One could say that not much good comes out of a global pandemic, but one thing COVID-19 did for us, because there were absolutely no other options, was clearly show the way to a virtual workplace future. For many people, the home office was here to stay.

How Cisco, Reddit, YuLife, and TheSoul Publishing make room for productivity.

Creativity can be scary. Team members worry about being judged for an idea that is too out there, or they might be nervous about trying and failing. This temptation to stick with tried-and-true approaches is kryptonite for creative thinking — and it’s not just in your head. In fact, 85% of CEOs believe fear stands in the way of their company’s ability to innovate. But why?