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Collaboration

The latest News and Information on Collaboration, tools and related technologies.

The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.

How an ISP uses OneDesk to manage its workflows

Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the customer. While these workflows are being improved and iterated on, it can be challenging to apply the workflows to multiple customers without a proper setup.

2 new features to help your team gain clarity and context in the new year

With the shift to remote work, many teams are feeling the pain of having to search through documents and apps to find the information they need to get work done. While we could once tap colleagues on the shoulder for a quick question or help finding an important project document, we’re now spending more time digging through documents, spreadsheets, and wikis. Switching between apps is not only time-consuming—it’s also hampering team agility.

Overcoming disruption in a distributed world: Insights from the Anatomy of Work Index 2021

Every knowledge worker—all 1.25 billion of them worldwide—has been impacted by the COVID-19 pandemic. And, for many, the abrupt shift to remote work triggered an increase in the adoption of collaboration tools and an acceleration of digital transformations. In 2019, we released our first Anatomy of Work Index to analyze how people spend time at work and the factors shaping those habits.

The Top 4 Powerful Benefits of a Document Management System

One of the most important things that business leaders need to realize is that outdated technology – especially a document management solution – isn’t just frustrating. It can literally be costing an organization money in more ways than one. In this article, we’ll discuss four benefits of a document management system.