Texting is one of the most used forms of communication. In the United States alone, 5.5 billion text messages are sent daily. So maybe it’s not so much of a surprise that your customers want to be able to text your business when they need support. Few things are more frustrating than when you’re trying to solve a problem and just end up sitting on hold. And texting offers an alternative for you and your customers.

Sometime last year, we found the opportunity to optimize one of our critical API endpoints that was served using Ruby on Rails. This led to a series of investigations before we identified the right long-term solution for our particular use case. It required us not only to leverage a new JSON serializer, but also challenged us to build efficient caching and deployment strategies to go with it. This is the tale of how we embarked on that compelling journey and what we learned as a result.

For businesses of any size, consulting firms can help fill in gaps in the organization without having to build out a team or department themselves. The challenge for these firms is keeping track of all of their work across all of their clients. While it may be useful at times to have an overarching view of all work, the details can get lost easily. It is nearly always the case that certain clients will have requests that take precedence over others.

When dealing with sales opportunities, it is essential that you are always up-to-date with where deals are in the pipeline, the latest sales activities and, the overall deal progress (or lack thereof). If you aren’t aware of what’s happening with your deals, then you can’t take the required action to get a deal back on track, or help push a deal over the line.

As we close in on the end of 2020, our Teamwork Spaces team have been busy enhancing the user interface of our product so your experience is constantly improving. On top of what they have released this month, they are also planning a surprise for you, our customer throughout December. Before we talk about what is coming in December, here is what the team has delivered this month.

With just over a month to go in 2020, our Product teams have synopsized some of the key features that have already been released this quarter and in addition, are highlighting what you have yet to see come into your product by the end of 2020, in these quick video updates.

This quarter our Teamwork Desk engineers are very focused on the soon to be launched business hours feature. But as we work on this high value-add feature we also released other functionality throughout October and November.