Teams | Collaboration | Customer Service | Project Management

Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.

Ever tried to explain a complex server architecture and wished you could just... automatically generate the diagrams? In this demo, we show an incredibly powerful tool that does exactly that. We use a single command (miro-mcp:code_explain_on_board) to point Miro's MCP Server and Claude Code at a local server codebase. In just a few minutes, the AI analyzes the code and generates four comprehensive, detailed diagrams directly on our Miro board.

Stop Working Alone. Start Working with AI. We've all been there—drowning in tasks, working twice as hard, wondering why productivity feels like a constant uphill battle. But what if the secret wasn't working harder... it was working WITH someone (or something)? When humans team up with AI, magic happens. This is the workplace moment that changes everything: realising AI isn't your replacement, it's your ultimate work buddy. Human creativity + AI efficiency = results that'll make your boss do a double-take.

Disconnected systems make customer service harder than it needs to be. When teams and tools operate in silos, customers are passed from one place to another, while organizations lose a clear view of how service is actually delivered and where friction is created. Luware Nimbus is the central CX platform—the “brain”—that brings those disconnected parts together. By unifying customer interactions, workflows, and data within the Microsoft 365 ecosystem, Nimbus creates a single, coherent foundation for managing and understanding customer service operations.

Flowcharts turn complex processes into clear visuals that anyone can follow. This tutorial shows you how to create flowcharts in Miro, from scratch or using AI to speed things up. What you'll learn: Let us know in the comments how you plan to use flowcharts in your projects! Subscribe for more Miro tutorials Chapters.