Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

Feb 28, 2024

Learn more about the InvGate AI Hub: | Request InvGate Service Desk's 30-day free trial:

The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them.

InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.

All they need to do is draft the response, click on the magic wand icon, and select whether to improve, shorten, or expand the draft. Once selected, the AI provides them with a new text – which they can adjust freely before sending.

AI-Improved Responses enhance your IT support offering with:

  • Clear and concise messages for all agents to even output quality and speed up interactions.
  • A way to spend less time crafting and editing the messages so they have more time to focus on actually resolving the issues.

This new feature is part of the InvGate Service Desk AI Hub, a series of capabilities that put AI in the service of IT teams to enable every other team in the company.

You can check them out in this playlist:

Key moments:
00:00:00 Introduction
00:00:52 Why using AI to improve ticket responses
00:01:10 How to use AI-Improved Responses?
00:01:22 Improving ticket responses with AI
00:01:34 Summarizing ticket responses with AI
00:02:00 Expanding ticket responses with AI
00:02:19 Benefits of using artificial intelligence in Ticket Management
00:02:31 Conclusion

You can find more information on InvGate Service Desk here:

Lastly, don't forget to subscribe to our LinkedIn page:

#aiforit #itsupport #generativeai #aiservicedesk #invgateservicedesk