Teams | Collaboration | Customer Service | Project Management

Allow your Supervisors to have a birds-eye view of all active chats. Your supervisors will be to also "Whisper" and train their agents in real-time.

We have made some wonderful improvements to our chat functionality. If you are currently using our Legacy chat feature, we would like to introduce you to the New "Messaging and Live Chat" tool.

Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.

Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.

This episode features an interview with Leslie Quinton, VP of Communications at Ubisoft. On this episode, Leslie shares her must-do’s for doing global communications right, what the secret ingredient is for improving company culture, and her advice for comms leaders struggling to get company buy-in.

This episode features an interview with Ephraim “Phrai” Freed, Customer Growth Manager of Reality Labs at Meta. In this episode, Amanda sits down with Phrai to discuss AI’s impact on internal communications, the value of cross-functional relationships, and why an equitable employee experience is critical.

Learn more about BI (Business Intelligence) Reports and how to customize the feature for your company's reporting needs.

Quiet quitting is a common phenomenon in today's organizations, where employees tend to leave the organization with little warning or fanfare. This can be a costly and disruptive process for any organization, as it can lead to lost productivity, lack of stability in the workplace, or even an inability to recruit new talent. In this video, we'll discuss how to empower your organization to address quiet quitting and build a culture of retention.

In this CX Moment featuring Mizuno you’ll hear insights from Mizuno’s Whitney Conner, Director of Customer Support, on: The importance of weaving a company’s philosophy into the customer experience How to work seamlessly with different departments, from sales and marketing to accounting and IT Translating a commitment to sustainability into a positive experience for customers.