Teams | Collaboration | Customer Service | Project Management

Is employee experience broken? We connected with Ephraim Freed, Customer Growth Manager, Reality Labs at Meta, for a lesson in observation and to find out why employee experience done properly is critical to success—and what happens when it goes unobserved.

If you spend a lot of time reporting in Zendesk, or using Zendesk Explore, then you will have noticed the platform doesn’t always show you the most up-to-date metrics. That’s because Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. In this article, we’ll explain how you can solve this problem, with live dashboards that auto refresh.