Teams | Collaboration | Customer Service | Project Management

Story Points or Hours: How IT Project Managers Can Choose The Best Estimation Method

Let’s discuss the age-old debate between two popular estimation methods in IT project management – story points or hours. As every project manager knows, accurately estimating time and effort is crucial for ensuring the successful completion of a project. But with various approaches available, finding the right method that aligns with your team’s needs can be daunting. Fret no more!

18 Employee Incentive Programs That Boost Productivity

Unveil 18 strategic employee incentive programs that can transform workplace productivity and engagement. Dive deeper into the role of advanced PC and Mac remote monitoring software like Insightful in streamlining remote work processes, ensuring optimal performance while prioritizing data integrity. Whether you're on Windows or Mac, understand the dynamics of remote work control and the essence of a comprehensive productivity tracking system.

Untapped Potential in BPO Influencer and Affiliate Marketing

Liam Martin engages with Cody Barton, the founder of StartVirtual, a company specializing in virtual assistance services within the real estate industry. They explore StartVirtual's innovative strategy, utilizing influencers and affiliate marketing to bolster their growth. By implementing a performance-based model, influencers and affiliates are incentivized through rewards for referring customers who turn into paying clients. Furthermore, Start Virtual facilitates their promotion efforts by providing them with essential support and resources.

Addressing technology overload in the workplace

When employees waste time logging into multiple platforms and apps each day, they inevitably become frustrated. Their frustration is relatable, as doing things in the most inefficient way possible can wear anyone down over time. And it doesn’t take long for this frustration to transform into resentment, naturally spilling over into their work in multiple damaging ways.

The Complete Guide to Shared Services

Shared services are a way for organizations to centralize and consolidate business operations. Although IT Service Management (ITSM) practices were originally developed for IT, many departments across businesses that provide and receive services on a daily basis have recognized its utility and started to incorporate some of its best practices. The shared services approach provides a common ground to do exactly this.

13 Tips to Boost Your Ticket Queue Management - And Prevent it From Piling up

Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.