Teams | Collaboration | Customer Service | Project Management

The idea of customer centricity sounds simple enough in theory: Just treat customers well, right? But building a customer-centric culture is about more than just good customer service. In fact, customer centricity is an organizational mindset that shapes everything from product design to entire business functions — even the ones that aren’t necessarily customer-facing. It speaks to an organization’s ability to put the customer at the forefront of all business decisions.

Did you know that around 45% of working Americans have a side hustle (a secondary job) that they work alongside their current job? With costs rising and many feeling underpaid, it’s become widespread for people to pursue dual employment. This practice of working two jobs concurrently is called “moonlighting.” While moonlighting can be a way for employees to earn extra income, it does pose potential risks for employers.

In today's rapidly evolving professional landscape, the utilization of employee monitoring software has become increasingly prevalent. This technological trend, often dubbed as "Keeping Tabs," is reshaping the dynamics of modern workplaces. While proponents argue its efficacy in enhancing productivity and security, critics raise concerns about privacy infringement and its impact on employee morale. Let's delve into this contentious topic to uncover its nuances.

Since its initiation in 2014, Skype for Business has been one of the most valuable tools for millions of people worldwide in terms of calling, instant messaging, and video. Microsoft had finally decided on Skype for Business retirement by July 31, 2021. It intended to transition all Skype customers to Microsoft Teams. Teams, the cooperation hub, combines chat, video, phone, and document collaboration into a single, integrated software.

In case you missed it, a couple weeks ago we hosted this year’s first What’s New webinar. Check it out on demand to hear directly from our Product Marketing team who dove into new updates, feature glow-ups, and demos. Once you’re caught up, take a look at all the new releases from this past month that will help you build, iterate, and design faster with Miro. This includes new visual cues to comment bubbles that make it easier to have contextual conversations.