Teams | Collaboration | Customer Service | Project Management

You Need a Product Strategy with John Kodumal (Co-Founder and CTO at LaunchDarkly)

Welcome to the "Hacking the Engineering Process" meetup livestream! Join John Kodumal (CTO and Cofounder at LaunchDarkly) as he discusses his experience and thoughts on developing a reliable and successful product strategy for an efficient engineering team. This talk is recommended for founders, product leaders, and engineers interested in mapping their work up to strategy.

Don't Mark My Paper, Help Me Get an A: How John Ruhlin's Business Philosophy Will Improve Your Team's Productivity

Are you, like so many other business owners who have been stuck in their mindset, that the best strategy to motivate your employees is to critique their work constantly? That once they’ve finished a project, you should sit down with them and pick it apart? If so, you’re doing yourself and your team a disservice.

5 Best Time Clock Software for Windows & Mac

In this article, we’ll start by discussing how Buddy Punch — our time clock software for Windows & Mac — can help you increase staff accountability and save time on payroll. Then, we’ll list several other options on the market. Note that employers and employees can use our software not just on their computers but also on their mobile and tablet devices.

10 Easy Empathy Exercises For Building a More Empathetic Customer Service Team

Customers want to feel understood and heard, and this requires empathy. People with strong empathic abilities are better at establishing long-term customer relationships. But the problem is empathy can be a difficult skill to teach. Since it’s an emotional subject, it can be challenging to find hands-on learning activities, and you don’t want training to feel too forced or heavy-handed.

M-Files Fundamentals - We are going folderless | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, Michael and Scott talk through some of the perils of managing information with folders and you'll get a glimpse of Span & Flex's journey to M-Files. You'll also learn about what metadata is and how you use it to retrieve information instantly and reliably. No folders, no location.

M-Files Fundamentals - What the heck is Metadata | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, Michael and Scott talk through some of the perils of managing information with folders and you'll get a glimpse of Span & Flex's journey to M-Files. You'll also learn about what metadata is and how you use it to retrieve information instantly and reliably. No folders, no location.

ESG Disclosures: Its Importance, Challenges, and Best Practices

For the past years, companies and organizations faced new operational threats and compliance risks, both in their industries and communities. One beneficial strategy to address these matters is through a sustainability lens, or environmental, social, governance (ESG) lens. Businesses and investors have set their eyes on evolving ESG criteria to comply with regulations, and improve their entire operations and performance.

The 5 Dimensions of Product Quality You Should Know

Developing and delivering the best quality products and services is the goal of any product manager worth their salt. And it is high-quality products that lead to sustainable growth and provide value over time. In contrast, poor products are likely to cost customers. Driving this sustainable growth that is vital for businesses to succeed in the long run ultimately comes down to quality. But, how can we measure quality? How much should we invest in quality improvement?