Teams | Collaboration | Customer Service | Project Management

The first step to rock a job interview is to actually ask yourself: How can I make this better? What can I improve? Knowing you can always do better it’s key for success! If you’re able to identify your flaws and work on them, it will make a world of a difference. But, how can you do this? Fortunately for you, we have you covered! In this article, we will outline the steps that you need to take in order to give yourself the best chance of landing the job.

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.

Frontline employee recruitment and retention is a big worry these days, and world health worker week shines a spotlight on some of these concerns.

Craft.io is continually adding more workflow capabilities to our end-to-end product management platform. Recently, for example, we announced Craft.io integrations for design tools Figma, Adobe XD, and InVision. And now, you’ll find even more visual collaboration tools integrated into your Craft.io workspace — specifically Miro and the wireframing and prototyping app Axure.

A recent study found that 33% of companies spend one or more days per month collating project reports. Using Airtable may seem like the best idea for managing your agency’s workflow quicker while staying organized. But, maybe it’s not. Yes, Airtable’s functionality is seamless, it’s a well-known app, and it offers a good bit of customization.

Project management is all about ensuring that projects are delivered on time, within budget, and to stakeholders’ satisfaction. Project management KPIs provide a valuable tool for project managers to track progress, identify risks, and make informed decisions. Whether you are a seasoned project manager or just starting your career, this blog will equip you with the knowledge and tools you need to use project management KPIs to unlock project success.

Learn about 15 top time management tools for virtual teams.

An employee calls complaining about slow response time. Another one has similar trouble. No red lights are flashing on the Network Operations console, so the network is up and running. What is happening? Frankly, it could be just about anything: an overworked router, a runaway process on a laptop, a slow loading web page, or a bandwidth hog at home.