Teams | Collaboration | Customer Service | Project Management

Discover what the next few years will bring for employee monitoring software.

Learn about the pros and cons of employee monitoring and how Insightful finds the perfect balance between privacy and productivity.

Learn why transparency and communication are crucial in employee monitoring and find actionable steps for employers to ensure that monitoring practices are transparent and effective. Discover Insightful's employee monitoring tool that prioritizes transparency and communication.

Technological advancement has revolutionized patient chat in recent years. Healthcare is not only a matter of proper medical advice these days. Patients want better service from their healthcare providers and solid medical guidance. This is why, presently, the industry is prioritizing fast, secure, and reliable digital healthcare communication to provide customer satisfaction to patients who want instant updates via patient messaging.

We talk with James (Customer Experience Manager) and Tania (Deputy Customer Experience Manager) from Jigsaw about how implementing dashboards has transformed their agents' relationship with data.

Want to know the difference between ActivTrak vs Teramind? If you’re looking for an effective way to track time and monitor what your team does on the job, these two employee tracking software options may have what you need. However, their features may seem quite similar, making it challenging to choose between them. But don’t worry; we’re here to help!

It’s a common story – you started out as a talented freelancer, living the dream of only doing the work you love, not answering to anyone other than your clients, and having time to spend with family and friends. The problem is, you’re extremely good at what you do, so you keep getting more clients and pretty soon you need help. Before you know it, you find yourself with a team of employees and a growing workload. As your new agency expands, so do your responsibilities.

The first step to rock a job interview is to actually ask yourself: How can I make this better? What can I improve? Knowing you can always do better it’s key for success! If you’re able to identify your flaws and work on them, it will make a world of a difference. But, how can you do this? Fortunately for you, we have you covered! In this article, we will outline the steps that you need to take in order to give yourself the best chance of landing the job.

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.