How to Utilize Asset Management in Jira Service Management
An overview of how Jira Service Management’s asset and configuration capabilities can be used to track your key assets. Never miss a renewal deadline or lose a laptop again!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Apply Configuration Management for Incidents, Problems, and Changes
An overview of how Jira Service Management’s asset and configuration capabilities can be used resolve incidents faster, discover the root causes of problems, and analyze the downstream impact of changes to reduce risk.
8 project management books that absolutely belong in your library
To stay at the top of their games, project managers must constantly evolve and learn about new trends and techniques within the industry. There are a ton of online courses and classes you can take to do this. But another resource that will keep your skills sharp is project management books. 📖 Books are a great way for project managers to go deep on planning, product design, marketing, and growth to improve their work.
Zendesk Tutorial: What is backlog?
Discover what ticket backlog is and why you should be analyzing backlog data within Zendesk.
Learn Miro basics with new template pack
Facilitators and champions who onboard new Miro users can take advantage of our new How-to templates available in the Building Blocks section. Each template includes an image showing where to find the tool, a short gif demonstrating the tool in use, and an exercise to try it out. Feel free to use the templates when organizing workshops and meetings.
Workplace overwhelm: how to protect your team from change fatigue
Post-pandemic, employees have less capacity to cope with change. Managers can help lighten the load.
Improve Operational Efficiency (5 Tips & Tricks)
Do you know how to improve operational efficiency in your organization? As we emerge from the COVID-19 pandemic, you should aim to hit the ground running with an organization-wide productivity drive. A decline in productivity has been a key concern for many operating remotely during the pandemic. With employees entering back into the workplace, it is time to start examining ways to improve operational efficiency.
Customer service vs. customer experience: Here's the difference
You’re at your desk when you overhear two fellow support agents debating the difference between customer service and customer experience. They ask you for your take, and your palms turn sweaty—you have no idea how they’re different. Many support agents use customer experience and customer service interchangeably, but the two terms do not mean the same thing. Understanding the difference between them is critical. Why?
OneDesk - Getting Started: Project Agile Management
In OneDesk, we support both the traditional and Agile approaches to project management. Here are some of OneDesk’s features that are designed to help you manage your projects using the Agile methodology. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
Tips For Handling Stress in Your Remote Team
More than ever before, employees are working remotely as work-from-home culture becomes the norm due to global conditions. Though things will eventually shift back to in-person work, remote work has gained a firm and likely permanent foothold moving forward. Managing a remote team has a number of stark differences from managing in-person work, and one of the hardest things to address among your employees is stress.