Teams | Collaboration | Customer Service | Project Management

Have you established a business automation workflow? If you’re committed to running an efficient operation that fires on all cylinders, you should be embracing automation at every level of your workflow. Automation is no longer the future - it’s here now. Failing to make use of workflow automation tools will leave your business running at a disadvantage. The inefficiencies of not utilizing a business automation workflow are costing organizations 20-30% of their annual revenue.

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed. In fact, the volume of support tickets over WhatsApp alone jumped 101 percent in 2020, according to our 2021 Customer Experience Trends Report. Customers want to interact with companies over the same channels they use with friends and family. And businesses are following suit: 53 percent of companies that launched a new channel in 2020 added messaging.

Mattermost v5.37 is generally available today and is an Extended Support Release with a nine-month support life cycle. This release includes the following new features.

We’ve heard your feedback, and are excited to announce that users of Mattermost Cloud and Mattermost Self-Managed v5.37 or later can now get early access to Collapsed Reply Threads in beta! This feature has been a top priority for our team and is the most voted feature request on our idea forum. Given this is an early access beta, we highly encourage Admins and users interested in enabling the feature to review our documentation and known issues.

Happy employees are usually indicators of a healthy workplace. If you want this for your company, consider implementing some fun workplace wellness challenges. These will encourage your employees to create healthy habits, socialize, and become more productive and engaged. In this article, we’ll explain what workplace wellness challenges are and why you should conduct them. Then, we’ll explore six different wellness challenges and how you can create one of your own.

At Vodafone, a leading telecommunications company in Europe and Africa, Darragh Cresham, Operations and Technology Manager for Vodafone Business, has taken an agile and innovative approach to work management. By giving teams a single platform to work in rather than scattered apps and ad hoc processes, Darragh has enabled his teams to move swiftly and effectively tackle the challenges that come with complex processes and a dispersed workforce. So how does Vodafone use work management?

Those hard-won lessons from the last 18 months should be put to good use.

Technology’s role in the way we work moved into hyperdrive during the pandemic. With people working from home and customers spending more time on devices, digital transformation arrived sooner than expected. Companies are finding creative digital tools to be productive, and this trend will continue even as people return to the office. So how can design consultants use these tools to best communicate and collaborate with their clients?