Teams | Collaboration | Customer Service | Project Management

Virtual change management (VCM) exercises are a great way to simulate real-life situations and test out new strategies before they become reality. They also provide a safe environment where employees can share their ideas without fear of reprisal. Change management is the process of managing changes within an organization. The goal is to ensure that the change is successful and that everyone involved benefits from the change.

The idea of working from home and setting your own working hours has certainly been an exciting (and relaxing) prospect for employees who are used to having to drive into an office to work nine-to-five every day. If anything, the transition to remote work was perhaps one of the few silver linings people experienced since the pandemic began over two years ago. But for the managers and business owners, the transition to remote work has proven to be a significant challenge.

Computer monitoring software is a favorite among companies that have adopted hybrid and remote work models in the recent pandemic years. It tracks and monitors your employees’ productivity levels, how they spend their work hours, projects they’re working on, etc. This gives you accurate insights into an employee’s performance regardless of where they’re working from. But with thousands of computer monitoring tools available today, which one should you go for?

In 2021, people quit their jobs at record rates and it’s a trend showing no signs of slowing. Buddy Punch reviewed government data, news reporting, and academic studies to reveal insights on how the “Great Resignation” is impacting the U.S. workplace. It’s tempting—fair, even—to question how roughly 33% of the workforce could be so willing to forfeit employment and a steady income amid the current climate of economic uncertainty.

Messaging apps are meant to be simple, but the sheer volume of them can be overwhelming. You speak to Gran on Facebook because, let’s be honest, that’s the only app she knows how to use. Then we have Lucy over on Instagram. Your friends are split between Signal and Telegram. The family group chat is on WhatsApp, where you can’t get a word in edgeways. Your longtime work friend Jonathan keeps in touch via LinkedIn. All things work related go via email… and so on.

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. In customer care cases, it’s important to be professional yet empathetic, and always remember the purpose of customer support, uplifting your customers and driving retention.