Teams | Collaboration | Customer Service | Project Management

How to Become an IT Consultant

So you want to become an IT consultant? Or maybe you haven’t decided yet, but you’re kicking the tires on what consulting on information technology (IT) might look like as a full-time career? Either way, we’re here to help with a little career advice. In this article, we’re going to lay out a roadmap of the various paths that lead to a career as an information technology consultant.

12 Best Employee Scheduling Software

Employee scheduling software lets you schedule shifts in minutes, update or edit schedules, and avoid miscommunication. The best employee scheduling software not only saves you hours but also ensures that your employees are rostered efficiently, maximizing productivity and profits. That’s why these tools are popular among small and big companies, as they can easily schedule multiple employees working at different locations and shifts.

OneDesk - Getting Started: Tickets Overview

An introduction of how to create and use tickets in OneDesk. Highlights the difference between tickets and tasks and how to use the ticket detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How to Monitor Your Employees Ethically: Employee Trust and Productivity

Maintaining trust in a company is essential for productivity and maintaining a positive brand reputation. When there is no trust, it can be challenging to recover. One way to help maintain trust and ethical standards within your company is by implementing an ethical monitoring system. We will discuss ethical monitoring, how it can help your business, and how to ethically monitor your employees! Let’s start!

11 Must-Have Skills for Starting Full-Time Work From Home Jobs

Are you looking for work? Have you considered working from home? Many businesses are now offering jobs that employees can complete remotely, and this number will only increase in the future. If you want to switch to a work-from-home job, there are some skills you will need. We will discuss the skills that will help you succeed in your career when you work from home.

Sponsored Post

The Proactive IT Manager for Digital Experience Monitoring

As remote working culture becomes more prevalent, technology is now at the core of many business operations, and digital experience monitoring (DEM) has never been more important. In today's business, IT must help increase employee productivity and drive business growth rather than just solve problems at the support desk. Many companies have not yet fully implemented their digital experience strategy. As a result, many problems related to different devices, network conditions, and service providers are still plaguing the industry and ruining the employee experience.

How the Outsourcing Industry is Transitioning to Remote Work

Many outsourcing firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance and employers benefitted from reduced operational costs and increased access to a global talent pool. But can the outsourcing industry maintain employee productivity and client service quality while working remotely?