Teams | Collaboration | Customer Service | Project Management

7 Strategies for BPO Firms to Retain Top Talent

The ‘war for talent’ is as intense as ever. A quarter of a century since global management consulting firm McKinsey first used the term when highlighting the increasingly fierce competition to attract and retain employees, the global pandemic has taken the challenge to a whole new level, so much so that one global survey of almost 1500 C-suite executives and board members has revealed the issue is now the number one concern for business leaders.

Wire's New Accessibility Improvements

One of our promises at Wire is to provide the most secure and user friendly communications platform. Today, we’re proud to announce the first phase in our latest efforts to bring data privacy to a broader group of people through accessibility improvements to our UI. We love user feedback, and these improvements were partially inspired by our users’ inputs and our commitment to following accessibility standards.

Introducing Rocket.Chat's Updated and Simplified Pricing

For the past few years, Rocket.Chat has expanded and evolved to deliver a better communications experience for organizations all over the world. We have continuously invested in product and infrastructure enhancements that allow communication to flow freely between colleagues, partners, customers, communities and even platforms - without compromise. Organizations can own their data, customize anything within the platform and integrate whatever they need.

The essential guide to project integration management

Every project is a little bit different, each with its own unique set of objectives and desired outputs. Each may also see you and your team working with several different departments as you strive to create a finished product. It’s working with those different departments that makes project integration management a necessity. Without this type of management, it can be difficult to ensure that all teams are communicating well, and that processes are flowing as they should be.

IT Jobs: How to Get Your First Job in Tech With Zero Experience

It appears there is no world without technology, that intangible thing that forever changed our lives. Therefore, it’s no wonder you will want to get your first IT job! Yes, it can be hard to break into the industry without experience. In this blog post, we will provide tips for getting into IT with zero experience. We’ll also discuss how to stand out from the competition and land that dream job! Keep reading!

Digital Experience Monitoring from Exoprise (Intro video)

Digital Experience Monitoring (DEM) from Exoprise offers a unique solution combining proactive monitoring with synthetics and endpoint monitoring with RUM. We call it Better Together! Using the Exoprise DEM solution, enterprises can empower IT to support work-from-anywhere initiatives. Whether your team is interested in 24*7 monitoring of Microsoft 365 or complete coverage of third-party services like Zoom, Exoprise has it all.

9 Best Timesheet Software Options for Workforce Management (In-Depth Guide)

At first glance, Timesheet software is a no-brainer for most business owners to implement into their workforce. After all, what could a time tracking tool do besides bringing structure and optimization to your workplace? Well, it could completely destroy your employees’ ability to focus on work. Employee timesheets tend to put pressure on employees.