Teams | Collaboration | Customer Service | Project Management

When the pandemic hit, organizations struggled to support a workforce in upheaval. According to one McKinsey study, companies were experiencing an innovation crisis. Ninety percent of executives believed that the pandemic would fundamentally change the way they do business – and just 21% felt equipped to pursue new growth successfully. Now more than ever, executives are prioritizing innovation-led growth, aiming to draw out sharp, creative ideas to shape the future of doing business.

So, you’re looking into a career in product operations. Smart move. Product Ops roles are quickly becoming must-haves in both large enterprises and growth companies beginning to scale. A May 2022 LinkedIn job search for “Product Operations manager” returned more than 7,000 open positions in the European Union, and 69,000 openings in the United States. In this post, we’ll discuss why the product ops profession has become so popular with businesses in all industries.

Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.

360-degree feedback sounds quite like the Panopticon to some — is it crucial to observe the employees from multiple points of view? 👀 We assure you it’s far less creepy, and extremely helpful to both leaders and staff. However, you need to learn about the dos and don’ts of 360-degree feedback for it to work: let’s talk about it.

It’s not a secret that working under the standard office nine-to-five work schedule in a physical office setting got very difficult due to social mobility and physical limits to contain the spread of the COVID-19 epidemic. This situation led certain businesses to establish virtual offices as a survival strategy for their economies and livelihoods. A virtual office can be a great way to get the benefits of having a physical office without renting or purchasing physical space.

The Exoprise marketing team sat down with their CEO, Jason Lieblich, to discuss predictive analytics, market trends, and the technology’s usage in troubleshooting network issues.

With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rates, we are facing a future where companies that aren’t customer-centric will have a hard time surviving. This is why companies must keep up with customer service trends so that they’re able to cater to these evolving customer needs.