Teams | Collaboration | Customer Service | Project Management

Want to automate time off for your team? Learn how to enable time off accruals and set up custom accrual rules in Buddy Punch. This video covers creating earning codes, setting up accrual frequencies (like by pay period or hours worked), and applying rules to individual employees or your entire team.

Ever make a mistake on your time card? We've all been there! This video shows administrators how to easily add, edit, or delete employee punches within Buddy Punch. Learn how to correct forgotten punches, adjust inaccurate times, and manage time card entries efficiently.

Learn about Copilot auto assist mode, setting up procedures, actions and action flows. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On August 6, the Zendesk team hosted another engaging session of the Product Insights Exchange series. The team introduced Action Builder, a powerful low-code tool designed to help customer service teams automate complex workflows without heavy coding. With hundreds of early adopters already onboard, the session focused on data transformation, testing and monitoring, connectors, and reporting. Please grab your favorite beverage, relax and enjoy this insightful session.

Planning product strategy can be messy, but it doesn’t have to be. At Miro, we use our own platform to turn complex strategy planning into a clear, collaborative process that keeps teams aligned and focused. From surfacing leadership asks to defining measurable outcomes and visualizing roadmaps, everything lives in one place so we can move fast without losing the big picture.

What is ITOM? IT Operations Management or ITOM is the set of IT management capabilities organizations need to effectively manage the provision, capacity, availability, and performance of the IT infrastructure - which includes computing, network, and application resources. IT operations management, or ITOM, has gained prominence as an area of strategic focus for IT management leaders and their teams. Now is a good time to take a detailed look at ITOM and how your team and your business might approach it successfully.