Teams | Collaboration | Customer Service | Project Management

Stretch goals have sparked much interest of late, inspiring business owners and solopreneurs to think outside the box and take more significant risks. Much as the name suggests, stretch goals are goals that inspire us to look at the bigger picture and stretch beyond our comfort zones. These goals are big and naturally entail a great deal of risk. However, the payoff can be huge within the right environment and when enough resources are available to withstand any setbacks.

Internet Explorer (IE) was once the most used web browser out there. You'd have to go back to what was practically the internet Paleolithic for that, but the truth still stands. Now, with this once titanic force being decommissioned by June 15, 2022, we’re facing the end of an era. And nostalgia aside, what does the IE end of life mean for the world of IT and the service desk? Furthermore, what precautions do you need to take now that it's on its way out?

If you’re not riding the wave of change, you’ll find yourself beneath it. Not so long ago, managing a work team meant everyone was under a single roof. Today, the situation is vastly different. Most employees prefer to work from home to retain a degree of freedom and autonomy over their lives. Some prefer to work from an office but only on a few days of the week and still others prefer to go back to the good old fashioned full-time office work.

Here's the list of tools you should be using to simplify the data visualization process and identify.

Lately, it’s not hard to go on LinkedIn, read online, or hear the news about a merger or an acquisition (M&A) transpiring. Two weeks ago, Frontier Airlines and Spirit Airlines announced they were merging. Last week, WarnerMedia and Discovery announced they received government approval to merge into one large media conglomerate. And then there are the acquisitions going on in tech, healthcare, and everywhere else.

In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digital-first consumers in a highly personalized manner. The 2022 CX trends report confirms this statement. How do the two differ, you ask? Omnichannel customer engagement uses data points from several channels (like email, SMS, and in-store interactions) to craft a cohesive chronological customer journey, while multichannel takes a siloed approach to manage the channels it makes available to customers.