Teams | Collaboration | Customer Service | Project Management

Scoro, the award-winning work management software for collaborative teams, is ramping up its partner channel to meet increased global demand. Headquartered in the UK, with offices in North America and the Baltics, Scoro’s software helps thousands of agencies, consultancies and professional service firms in 60+ countries work more efficiently. Australia is one of those countries that has seen strong growth during the pandemic and the subsequent shift to hybrid working.

Whether you want to track the billable hours spent on a project or analyze your team’s productivity, recording employee hours can be incredibly useful. However, using traditional time tracking methods like punch clocks and paper forms can be tedious and prone to human error. Instead, you can use automated timesheets to simplify the time tracking process and boost productivity.

Today, several insurance companies face challenges like strict regulations and economic instability, along with the COVID-19 impact. To remain competitive, they may consider insurance business process outsourcing. Insurance business process outsourcing is the contracting of certain business processes to an outsourcing company.

This week is Customer Service Week – an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. At TeamSupport, we honor our employees who work hard every day to ensure that our customers have a smooth, easy customer service experience. However, getting our organization to run like a well-oiled customer service machine didn’t happen overnight. Here are our 5 steps to creating a truly customer-first team.

This month we’re thrilled to bring you some exciting new features, like the Profitability Report, Financial Budgeting, Resource Scheduling, our new integration with Stripe, and the Automations Engine. Hopefully, you’ll love these new features just as much as we do.

Customer service communication can play a huge role in how customers perceive your brand. For example, here are two ways to let a customer know that an item is out of stock: 1. “I’m sorry, this particular dress isn’t in stock and won’t be in for another two weeks.” Or 2.