Do you want to build better relationships with your clients? Great communication is the key! By improving how you interact with clients, you can create a more positive experience, leading to stronger relationships and successful projects. In this blog post, we explore easy-to-follow tips for effective client communication. You’ll discover best practices for keeping clients informed, understanding their needs, and building trust. Let’s get started.

KPIs can be a blessing and a curse. Customer support is–in comparison to many other industries–extremely easy to measure. KPIs provide crucial insights into the customer experience and can provide a lot of direction for you. That said, an overly rigid focus on individual metrics can lead teams to chase numbers at the expense of genuine customer success. The best way to avoid that is by taking a holistic approach.

In some shape or form, email has been around since as early as the 1970s. In the world of IT, where trends change every few months, four decades is quite a long time. According to the data on Statista, there were an astounding 4258 million email accounts in 2022. While email usage remains high, the digital communications landscape is changing rapidly. The ‘death of email’ is a topic that is gaining popularity as businesses and individuals alike look for more efficient ways to communicate.

Let’s face it: managing time efficiently is crucial, whether you’re a freelancer, project manager, or business owner. With so many distractions and tasks on our plates, time tracking software has become essential to keep productivity on point. In 2024, the landscape is packed with options, from basic trackers to fully-featured productivity suites. Here’s our expert take on the top time tracking tools for every need and budget.

When employees need answers quickly, hunting through multiple platforms for the right information can be frustrating. That’s why connecting your company’s knowledge base to Teams is such a valuable move. Microsoft Teams is already the central hub for many organizations, so integrating your knowledge base simplifies access to information, streamlines support, and strengthens your omnichannel strategy. But how does this work in practice?

Self awareness, prioritization, adaptability, discipline, and Employee self-management skills. Did all these words ring a bell? Our elders always used to emphasize honing these skills. However, why? Now that we are working jobs or businesses, we have understood that these are not just mere words but the way to navigate the complexities of modern work life. However, what should be our starting point? Can we begin developing and improving these skills right away? No, of course not.

Let’s face it; capturing time is not exactly the most exciting thing an IT project manager does all day. From managing team meetings and schedules to untangling the linear facts of time, the final thing anyone wants is to record hours. At some point, you’ve probably wondered if someone is covertly working as a magician because their timesheet doesn’t seem to add up. This is where top timesheet apps come in handy to rescue the day.

Knowing how to manage client relationships well will set you apart from your competition. Good client relationships lead to repeat business and can turn customers into fans who spread the word about your brand. In this post, we break down the basics of client management, explain why having strong skills in this area is so important, and give you some practical examples to help you build trust and keep clients coming back for more. Let’s jump in!

‍ As remote work becomes more predominant, are you sure your organization’s collaboration tools are not opening the door for hackers? This apprehension is not baseless, in fact, 57% of organizations see collaboration tools like Slack, Microsoft Teams, and Zoom as the biggest security risk in their tech stack. Therefore, strict security measures are necessary since these platforms are becoming increasingly crucial for project management and team communication in the workplace.