Teams | Collaboration | Customer Service | Project Management

%term

Navigating the Future: Digital Transformation in Canada's Banking Sector 2025

Digital transformation has dominated strategic discussions across industries over the last few years. Organizations are now under pressure to adapt, viewing such a shift as an effective way to increase operational efficiency and reimagine customer experience. In Canada, the banking sector continues to lead the charge in digital innovation — outpacing other industries in adopting advanced technologies.

Calculating Payroll Hours: The Complete Guide

Are you pulling your hair calculating payroll hours and employee time? Do you want to save the complex payroll calculation time and focus on other crucial tasks? Lastly, do you want to calculate payroll like a boss smartly? Then you are not alone. Around 30% of businesses claim their payroll accuracy to be below 90%. To us, this is alarming. As per a survey, around 57% of businesses in India alone still rely on pen and paper for payroll processing and management. Manual payroll is simple and affordable.

6 Key Steps for Effective Strategic Workforce Planning

Workforce planning is a critical component of ensuring that an organization has the right talent in place to achieve its goals both now and in the future. With the business environment constantly evolving due to technological advancements, economic shifts, and talent shortages, strategic workforce planning has never been more essential. This guide outlines six key steps to effective workforce planning and how companies can use it to drive long-term success.

AI in B2B Marketing: Transforming Business Strategies

AI marketing for B2B has rapidly become a fundamental element of business strategies, enabling companies to leverage intelligent technologies to engage clients, optimize operations, and achieve a competitive edge. As digital transformation accelerates, B2B organizations increasingly rely on artificial intelligence (AI) to enhance decision-making, personalize customer interactions, and increase operational efficiency.

Runs on Atlassian Gives Partners a New Way to Showcase Strict Data Protections

Forge launched in 2021 with a watershed new capability: the option to host and run cloud apps entirely on Atlassian infrastructure. This resonated strongly with enterprise customers, who faced challenges installing apps built by third-party partners hosted on servers located around the world. Customers began to ask how they could identify apps built on Forge, even in those early days.

The Role of Customer Support in the Customer Journey

Achieving efficient and effective customer support helps your business stand out from the competition. But, leveraging that support software can significantly enhance the customer journey, and help your business increase customer satisfaction. By providing a tool that encourages collaboration, communication, and connection, your customers will have access to software that redefines the customer experience. In this blog, we’ll explore why TeamSupport is the best solution for B2B SaaS.

ITIL Service Management Best Practices and Support Processes

Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.

5 essential Scrum events for effective Agile product management

Agile product management is a cyclical framework that relies heavily on close collaboration and communication between team members. To accomplish this, product teams use structured Scrum events — formerly known as Scrum ceremonies — at regular intervals throughout a Sprint to set the requirements for the upcoming work cycle, align on progress, share results, and plan for the next iteration. Scrum events are the backbone of a successful Agile team.