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Microsoft 365

Exoprise Digital Workplace Insight 2023

In the constantly shifting sands of the IT landscape, keeping pace with the rapid technological advancements and fluctuating economic conditions is a challenge that IT professionals face daily. The Exoprise Digital Workplace Insight 2023 Survey provides a crucial barometer for these changes, offering a comprehensive view of the industry through the lens of those who navigate its complexities every day.

Monitoring and Diagnosing AVD

In this overview video, we'll be walking you through monitoring and diagnosing Azure Virtual Desktop utilizing CloudReady Synthetics and Service Watch. With a large number of organizations moving towards virtual desktops for end users, it is critical to have the right monitoring in place. Performance issues and outages can greatly impact the end user productivity and cause frustration due to a poor user experience.

Monitoring Single Page Applications with Synthetics and Browser-based RUM

Businesses today are increasingly dependent on Single Page Applications (SPAs) for better user experiences. A Single Page App is when a user loads a web document and the application then updates different parts of the page with background requests. This is opposed to the more traditional Multi-page Applications (MPAs) where each click loads a different web document. Like the way you’re (hopefully) reading different pages on this web server.

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Service Watch and Desktop Virtualization

This article covers the benefits and instructions for deploying Service Watch Desktop for end-user devices and Desktop Virtualization platforms such as Azure Virtual Desktop, Windows 365, or Amazon Workspaces. The use of Virtual Desktop Infrastructure (VDI) is on the rise because of remote work, and increased need for security, and outsourcing. The rise of these environments brings the need to proactively monitor and troubleshoot remote virtual desktops - there are lots more moving parts, for sure.

MS Teams Unbundled: Why Now Is The Right Time To Move To a Secure Collaboration Tool

In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.

Improving Trace Data For Azure Virtual Desktop

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

ServiceNow Integration

In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration. The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.

Enhancing Microsoft Intune With Digital Experience Monitoring

Organizations today rely on mobile device management (MDM) solutions to secure and manage corporate resources across a diverse range of devices. One such platform is Microsoft Intune, which offers security, patch, and access control features for mobile and desktop devices. Today, we look at Microsoft Intune and how Exoprise Service Watch helps customers ensure Intune is working well.

Setting up InvGate Service Desk's Virtual Agent For Microsoft Teams

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.