Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

Most administrators use Microsoft tools, especially Teams, to aid them in managing meetings. In fact, 91% of Fortune 500 companies use it to develop an effective communication strategy. But there are still loose ends within the app, letting other parties carry out malicious activities at any stage of the meeting process. Teams is no exception to vulnerabilities. From time to time, there have been several reports of security threats in Teams leading to data leaks.

Collaboration and communication in many workplaces post-pandemic have been made possible by productivity tools and software that connect individuals who are otherwise physically apart. One such tool is Microsoft Teams, which is a cloud-based tool that empowers its users to collaborate on a department- and project-basis. Its steady increase in active users since the pandemic speaks of the tool’s efficacy in streamlining all workflows of an organization, especially collaboration and communication.

With the introduction of new technology, companies are meticulously handpicking the best applications that could offer the most convenience as they fully embrace digitalization. When it comes to meetings, a leader naturally is Microsoft’s Office suite.

By the start of 2022, Microsoft Teams officially declared that it has topped 270 million active users in its collaboration platform. With such meteoric growth, MS Teams is now the most popular business collaboration and communication platform, outperforming Slack and Zoom. Microsoft’s business messaging tool prides itself on its smart and team collaboration capabilities, such as integrations with other Office 365 applications like Outlook and SharePoint.

Meeting preparation is a tedious task. Administrators and secretaries alike have to use multiple applications to ensure successful structured meetings. Currently, several meeting platforms aid in meeting preparation, such as Microsoft Teams, which enables you to easily schedule meetings. However, meeting preparation also demands long hours of document consolidation and participants’ coordination.