Teams | Collaboration | Customer Service | Project Management

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teamwork

Introducing Formula Fields: Hello robust reporting and goodbye manual calculations

Sep 5, 2024 By Janelle Santi In Teamwork
It’s time to put away your calculator and stop exporting data to external spreadsheets just to apply calculations. Introducing Formula fields - add, subtract, multiply, and divide fields to spin up the perfect insights in your custom reports!
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exoprise

How MSPs Provide SaaS, UCaaS, and Network Monitoring

Sep 4, 2024 By Brad Saville In Exoprise
With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet and exceed their clients’ demands, who depend heavily on these cloud solutions, MSPs need robust Digital Experience Monitoring (DEM) tools.
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DeskTrack

Top 10 Essential Workforce Management Tools & Software with Price

Sep 4, 2024 By DeskTrack In DeskTrack
Workforce management tools & software play an important role in the modern work environment. Almost every organization uses such tools. Those who don’t stay behind in productivity, efficiency, and overall in the market. Using such software is now necessary because of the diverse workforce, managing which is a challenge. Moreover, in today’s post, we will run you through the top 10 workforce monitoring platforms to help you decide the best-fit software solution for your organization.
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Workflow: How to send satisfaction surveys when tickets get solved

Sep 4, 2024 By Zendesk In Zendesk
Learn how to send Zendesk satisfaction surveys immediately after tickets are solved by deactivating default automation and creating a custom trigger. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
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Top 15 Best Workforce Management Software & Tools in 2024 | Latest Trends in Workforce | #software

Sep 4, 2024 By DeskTrack In DeskTrack
15 Best Workforce Management Software Tools Full Software Unlock the full potential of your team with our ultimate guide to Workforce Management! In this video, we dive into essential strategies for optimizing team performance, scheduling, and resource allocation. Learn how to streamline workflows, enhance productivity, and effectively manage your workforce using cutting-edge tools and best practices. Perfect for managers and HR professionals looking to improve their team’s efficiency and satisfaction.
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Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

Sep 4, 2024 By Zendesk In Zendesk
On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.
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time doctor

5 key steps for correcting non-compliance

Sep 4, 2024 By Time Doctor In Time Doctor
In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.
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scoro

Billable Rates 101: A Guide For Professional Services

Sep 4, 2024 By Rachel Bicha In Scoro
Everyone knows you need solid revenue and profits to build a sustainable business. But there are lots of different factors influencing those areas. To truly understand your revenue and profits, you need to first understand billable rates and your average billable rate (ABR). This way, you know how efficiently you’re generating revenue and profits. And can adjust your pricing or resource allocations to boost your margins. Here are the basics.
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monitask

Monitask vs. actiTIME: A Comprehensive Comparison of Time Tracking Tools

Sep 4, 2024 By Junun Saleh In Monitask
Time tracking tools have become essential for businesses aiming to optimize productivity and manage work hours efficiently. Two popular options in this space are Monitask and actiTIME. While both offer robust features for tracking employee time and managing tasks, they cater to slightly different needs and preferences.
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