Teams | Collaboration | Customer Service | Project Management

With the ever-changing consumer behaviour and uncertain situations, it is very difficult for today's businesses to function without caring about their customers. But caring is not enough, you need to build an emotional connection with them. Simon Johnson, General Manager, UK & I, Freshworks and CX Rockstar James Dodkins in this LinkedIn live discuss what it takes to emotionally connect with your customers.

Traditional intranets fail when they’re only used as destination portals. Instead, intranets need to meet employees where they are. Make your intranet mobile as you are with a branded native mobile app that fits every employees pocket. Get hold of employees immediately with mobile push notifications and SMS messaging that can reach everyone. Deliver communications to all employee touchpoints using a single system. Target and reach employees through newsletters, email digests, mobile, and more.

Swedish business theorist Alexander Osterwalder created the Business Model Canvas back in 2008. This framework helps you design and develop your innovative value proposition for your organization, and visualize your business ideas in a graphic and practical format so you can capture what your company is and does. In this video, Fernando Torres from Switch Lab Peru shows how Miro has made it easier than ever to build a Business Model Canvas of your own. An expert in entrepreneurship, agility, and innovation, Fernando leads this session of VMUG.

Atlassian is announcing the next evolution in remote collaboration. It's one small step for man, one giant leap for teamwork.

Discover how Slack cultivates closer connections between you and your customers. For faster feedback. Stronger insights. And long-lasting relationships.

Resolve customer issues faster with Slack. Slack connects customer service agents with the experts and data they need, all in one place.

Sometimes it's the little things that make a big difference. Small acts of kindness have a big impact when our teams are remote and can't be with one another. It's been 1 year of working remotely for us at #teamasana. Hear from some of our Asanas who share their gratitude for teammates who have made a big difference in their day-to-day.

Distributed teams wonder the same thing: How do we engage our people and create an amazing product — remotely? In this video, UX and engineering leaders from Asana, Spotify, and PTC share how they break through silos in each stage of the product development lifecycle. Find out how you can create an environment of inclusive and cross-functional research, discovery, and alignment on your remote team.