Teams | Collaboration | Customer Service | Project Management

Every hour logged in TrackingTime is 10x more valuable than in Excel or written on a piece of paper. That's why we want to make it as easy as possible for you and your employees to keep track of each and every hour you work. The Pace Board gives you a monthly overview of both scheduled and tracked hours by every team member at a glance🙌

Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best of breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we explore the common challenges associated with creating product roadmaps and address questions such as how much capacity do our team have, how do we visualize our work relative to business milestones, and how can we best communicate progress against the work?

Clark, a product marketer at LaunchDarkly, demos how to view the status of feature flags directly in Jira Software to make for a more efficient development cycle.

End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.

Real User Monitoring (RUM) is becoming increasingly popular during the pandemic as most employees start to work remotely from home. This type of passive monitoring approach captures the real end-user experience of accessing web applications. IT gathers SaaS application performance metric data and leverages those insights to quickly troubleshoot issues for remote workers. On the other hand, Synthetic monitoring emulates real users accessing cloud and infrastructure services like Microsoft 365. Businesses would benefit from a holistic monitoring strategy that includes both RUM and Synthetic tests to cater to the needs of a hybrid remote workforce.

Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately. Courier's Notification Designer empowers every team member to build beautiful notifications. Route each message to the most effective notification channel using a robust delivery rules engine without touching your code.

The Zendesk Abuse Team shared their recommended best practices and answered questions from the community on spam preventions within the Zendesk instance.

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