Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.

Exoprise Email Graph sensor tests and monitors Microsoft 365 Exchange Online using the new Graph API. As businesses continue to operate remotely, it is more important than ever to have a robust email communication infrastructure for collaboration. When email access is down or slow, it impacts end-user productivity, and businesses suffer. CloudReady Email Graph API sensor synthetically tests Microsoft Graph authentication, permission access, uptime, and mailbox availability no matter what location. Monitor Office 365 Mail queues, SPAM filters and troubleshoot slow email delivery for exchange online.

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Chen Lim from the Focalboard team shares a quick overview of Focalboard, an open source project and work management solution.