Private chat
Besides Bitrix24 general chats, person-to-person and public chats, users can also create private chats.
You've got backlog data, now it's time to analyze it! If you have not viewed our previous video, "What is backlog?," consider doing so before diving into this video: https://youtu.be/UzbnKB-gdKo
See more "Zendesk from home" tutorial videos like this one here: https://zdsk.co/ZFH