Teams | Collaboration | Customer Service | Project Management

Latest Videos

TrackingTime: Learn How to Use Custom Fields

Custom fields allow you to include additional information to your time data⌚ For instance, you can add a field with your task codes, user job positions, project stages, client billing details and more and see all reflected in your Timesheets reports 📈 Available fields are: dropdown, text, currency, date, number and boolean ⚡ TrackingTime gives you the edge you need to ace all your projects.

Live Chat Software Automation and Round Robin Rules - Vision Helpdesk

Boost your Customer Support with the Simplicity of Live Chat Software Automation. Industries have to cope up with many challenges like providing quick and efficient responses, pro-active support, round-the-clock availability, etc.. all this while having an edge over the competitors. The zeal to be a market leader has made Automation a necessity in the Service Industry.

How To Better Serve Your Customer by Prakash Ramamurthy, CPO, Freshworks

Prakash Ramamurthy CPO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) sit down to discuss the pillars of developing end-user-focused solutions and how talking to customers helps build better products to delight their customers and employees. One key trend emerged across the CX and EX verticals with the pandemic: the shift to digital. We’re driven to help our customers attain digital transformation from a customer and employee experience perspective, says Prakash.

Architecting Your Customer Notification Strategy w/ Sandor Nyako | LinkedIn Engineering

In the past, each LinkedIn application team decided their notification strategy in isolation. Business logic and infrastructure sharing were limited between the teams. This resulted in a fragmented and inconsistent tech stack across LinkedIn and a less than savory member notification experience. To combat this disjointed experience, Linkedin set up a small team to build an orchestration layer, the Air-Traffic Controller (ATC). This became one of the more complex notification systems and helped Linkedin grow into the top social platform for business and networking.