Teams | Collaboration | Customer Service | Project Management

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The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.

Welcome to the latest edition of "What's New: Developer Edition" hosted by the Zendesk Developer User Group! In this session, we're excited to dive deep into the new features, updates, and tools available for developers on the Zendesk platform. Whether you're a seasoned developer or new to Zendesk, this is your go-to source for staying up-to-date with the latest innovations designed to enhance your development experience.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join Becky Juda, Senior Agile Delivery Manager at CleanChoice Energy, as she shares how Miro transforms their quarterly PI planning. Discover how they use their PI planning template in Miro to help stay organized, reduce their carbon footprint, and improve team collaboration. If you like Becky’s board, head over to Miroverse to try it out with instructions on how to use it from Beky.

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In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.

Want to find out how The Client became so client-ey? The Client.