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Latest Videos

The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media

Hear from Tania Hoque (Director, Digital Planning, Rogers Sports & Media) as she talks about her predictions for the future of CX - including the important role empathy will play! Netomi helps companies deliver higher quality customer experiences at scale with AI. The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media

Tutorial: Using Collapsed Reply Threads on Mattermost

We're excited to announce the general availability release of Collapsed Reply Threads, our most requested feature ever. In this video, we'll walk you through what's new with the feature as well as give a quick rundown on how we use Collapsed Reply Threads here at Mattermost to be more productive.

Data Storytelling by Mauricio Bernardo da Silva

It happens to the best of us: We're presenting a crucial data analysis, but the key stakeholders keep nodding off, while others scroll their phones. Surely their lack of attention span is to blame… isn’t it? But there is something we can do to better hold attention. By tapping into storytelling techniques, we can build a storyline with actionable data insights to keep our audience engaged, from start to finish.

How Analytics is a Key Skill for Women in CX | Ft. Anastasia Zdoroviak, DoorDash

Hear from Anastasia Zdoroviak (Director of Customer Experience, DoorDash) as she talks about the key skills for women transitioning into leadership roles in CX. Netomi helps companies deliver higher quality customer experiences at scale with AI.