Teams | Collaboration | Customer Service | Project Management

Revolutionize Team Decisions with Dot Voting on Miro

Discover the power of the Dot Voting Widget and streamline your decision-making process! In this video, learn how to effortlessly gather feedback and prioritize tasks using Miro’s Dot Voting Widget. We'll guide you through adding the widget to your board, setting up engaging voting sessions, and letting participants cast their votes by dragging dots onto objects. Watch as votes automatically attach to their respective objects, making it easy to cluster themes or organize cards into timelines while keeping track of votes.

Mastering the Miro Story Points Widget

Unlock the power of the Story Points Widget and transform your team’s estimation process! In this video, discover how easy it is to add the Story Points Widget to your board, enabling your team to select, drag, and attach story points to sticky notes or cards effortlessly. See how story points integrate seamlessly with Miro and Jira cards, keeping your records up-to-date and your team aligned. Perfect for visual and collaborative estimations, this feature is a game-changer for your workflow.

Jenny Plant: Great Sales and Great PM - Can One Person Do It All?

Part of the remit of an ops leader is to ensure they’ve got the right people, in the right place. In many agencies, account managers handle sales, client relationships, AND project management. However, this hybrid role often leads to trade-offs. Everyone’s got their own strengths and preferences – and these responsibilities seemingly require very different personality types.

How to Build a Knowledge Base

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.