Teams | Collaboration | Customer Service | Project Management

Dan Pink is a best-selling author and leading expert on motivation, work, and human behavior. An award-winning writer, Dan has five New York Times bestsellers, including Drive, To Sell Is Human, and When, which have been translated into 46 languages. Known for blending research with practical insights, Dan’s work focuses on the changing nature of work and how to improve performance. Dan has delivered popular TED Talks (Top 25 all-time viewed!) and is a sought-after speaker on business, leadership, and creativity.

Create clear intake workflows to drive more impact—faster.

Learn how to automatically mark tickets as solved using automations and create views to track solved tickets efficiently. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Troubleshoot email configuration errors with this tutorial. Learn DNS, SPF, and TXT verifications using third-party tools like MxToolbox. Resolve issues outside Zendesk for seamless email setup. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

New craft.io release! In this video, we are introducing two powerful updates to enhance your workflow: Watch now to see how these updates boost planning efficiency and streamline your team's workflow!

Dots over debates — voting just became our favorite thing.

As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling? That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.

Human Resources is responsible for various functions within an organization, from hiring and onboarding to benefits and payroll. Therefore, it's the perfect area to start an ESM rollout. You can expand ITSM software to other company areas — contributing to their digital transformation and sharing some costs in the middle! The best part? You can build an HR ticketing system in under 10 minutes with InvGate Service Desk!

See our new AI enhancement in action!

Using Canned responses, you can now process service requests quickly and efficiently. You can customize these response templates to resolve major service requests faster. We have compiled the most essential canned responses for your customer service team.