This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.

A work check in app can help your business Increase employee accountability & Increase payroll efficiency, however which app is best? Check out our blog post: https://buddypunch.com/blog/work-check-in-app/

Andre Mocke, Software Engineer at Miro, is here to talk about how he creates network architecture designs using Miro diagrams. Andre shares how he uses built-in shape packs — like AWS icons — to map out an architecture solution with his team. He also runs through how to move from abstract agreements to implementation details. And then he shares a few tips on staying aligned when working on complex network architecture projects with cross-team stakeholders.

Easy access to reports and dashboards is a game changer. But if your data is siloed in different systems, replicating data can be a daunting task, let alone accurate reporting. And with manual data entry, there’s the risk of human error. Imagine if you could consolidate tools to improve automation - gaining visibility, accuracy, and efficiency within your team. In this episode we’ll hear from Tyler Caskey, a chartered accountant and founder of TheBeanCounters. You’ll learn what to look for in a new tool to centralize more of the workflow and how to introduce this change to the business.

Unreasonable clients? Make sure you’re always one step ahead of them. The data never lies, so let our reports do the talking for you…

You probably heard recently on this show, from the dozens of agency owners & leaders we spoke to at INBOUND last year, that the number one place they'd invest extra budget dollars (if they magically had them tomorrow) was in marketing their own agency. This begs 2 questions: 1) Why is this such a common answer? 2) What can you as an agency owner start doing to address this common need? (because an extra $10,000/mo isn't likely showing up in your mailbox tomorrow)

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.

Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.

Learn more about Atlassian Intelligence: https://www.atlassian.com/software/artificial-intelligence

Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.