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8 tips from best-in-class IT leaders on AI and role changes

Navigating the ever-changing technological landscape is a critical challenge for today's IT leaders—but it doesn’t have to be done alone. At The Work Innovation Summit, top IT executives from Slack, Zscaler, and Asana weighed in, discussing strategies for effectively navigating technological advancements, with a particular focus on AI.

AI-Based Tools for Starting and Scaling Your Business

Artificial intelligence (AI) is transforming our work, driving innovation and saving time. If you’re looking to start a new business from scratch or expand an existing business, AI tools provide incredible opportunities for innovation and growth. With the right AI solutions in place, you can launch and proliferate. What can AI tools do for your business?

AITSM and AIOps: Why They are Different and What Organisations Should Focus on First?

There’s a lot of interest in the opportunity of artificial intelligence (AI) for IT service management (ITSM), especially with the media hype caused by ChatGPT and other generative AI tools. This is not only influencing ITSM tool product development, it’s also had an impact on “marketing machines” and the terms employed to help sell products and services.

Guiding AI innovation: Miro's principles and practices

At Miro, our mission is to empower teams to create the next big thing. As we navigate the evolving landscape of AI technology, we’re keenly aware of the exciting opportunities it offers, as well as the potential challenges it poses. We believe that simply harnessing AI isn’t enough; it must be wielded with both responsibility and care.

Mariena Quintanilla's Guide on How to Reduce The Fear of AI

It’s no news that Artificial Intelligence (AI) has transformed the ways in which we live, work, and connect. However, along this array of possibilities, it has also led to fears and concerns about its use and potential consequences. But what if we could turn these doubts into curiosity? What if, instead of viewing AI as a threat, we saw it as a powerful ally for our day to day tasks and responsibilities?

AI Customer Service Solutions: Revolutionizing Support

Businesses are always called to keep up with the latest trends in today’s fast-paced world, ensuring exceptional customer service. Incorporating AI in customer service has become a necessity, not just an option. AI customer service solutions are revolutionizing the way businesses handle customer support and enhancing the overall customer service experience. Vivantio’s CEO, Greg Rich, highlights the transformative role of AI.

11 ways to use AI for a better employee experience

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).

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Workflows in Education: How To Leverage Workflow Automation

Every school encounters a wide range of administrative tasks. Workflow automation software is revolutionizing education by easing the burden of these duties. From managing admissions and scheduling classes to tracking student performance and coordinating events, the list is exhaustive. These crucial responsibilities can distract educators from their primary role: teaching. Imagine an environment free from piled-up paperwork, where schedules update themselves, and notifications arrive autonomously.This isn't a far-fetched dream.

Avoid these three generative AI pitfalls - and what to do instead - according to IT leaders

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.