The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.

The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.

Your role changes throughout the week and even throughout the day. This is comms, after all. We wear many hats. Sometimes you are the creator. Sometimes you’re the strategist. Sometimes you’re the boss. Sometimes you’re bossed.

The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Desk Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

The IT world has always evolved quickly, but the explosion of generative AI and multimodal models is a major breakthrough in the industry. It is changing how we relate to technology – and now it will also change your IT service offering. We’re very excited to introduce you to InvGate AI Hub. InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams.

These days, automation and artificial intelligence (AI) are not just buzzwords but essential components of the workplace, thus it is more important than ever to use creative training techniques. A novel strategy, as disclosed by a recent Deloitte study, indicates that play may hold the key to workplace adaptation and employee upskilling in the future.

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.

Although topics such as inflation, market volatility, and interest rate mayhem are top of mind for most wealth managers, the evolving AI revolution is making the industry stand up and take notice. But forward-thinking wealth management firms aren't necessarily asking the typical headline-making questions: Will AI take my job? Can we trust AI? Will AI take over the world? Rather, firms are asking: How can we leverage AI to create a superior client and employee experience?

It’s time to embrace the power of responsible artificial intelligence (AI) to dramatically improve the employee experience (EX). And we’re going to show you how a modern intranet with purpose-built AI capabilities across the platform is the path forward.