Discover how workload management experts translate company-wide initiatives into concrete, achievable projects.

There are many ways to measure customer satisfaction but the most effective way of doing so is by measuring your Net Promoter Score (NPS). You may already be using a few simple metrics such as Customer Satisfaction (CSAT) to monitor how happy your customers are. These metrics can play an integral role in ensuring that your brand consistently provides a great customer experience.

The still-ongoing COVID-19 pandemic has been a challenge for us all, to be sure — but it's also brought with it its fair share of lessons that will continue to be relevant and valuable long after everything has calmed down again. This is particularly true in terms of what it has taught us about data — something that has been an essential part of the response for communities, governments and businesses everywhere.

Today’s work-from-anywhere world has turned the IT world upside down. Whether in-office, at home, or on the go, global teams need to be able to seamlessly use their favorite tools from any location—without putting their organization’s data at risk.

Service level agreements (SLAs), if used correctly, can be one of the most important tools in a service-oriented organization. Done well, they communicate what’s expected of all parties and can go a long way to improving the relationship between the business and its IT organization. Some would even argue that good IT service management (ITSM) is built on a bedrock of SLAs (as well as continual improvement). Here are four tips for building more effective SLAs.

While hybrid and remote work have opened up some exciting opportunities for teams, these models also may introduce the potential for silos, security challenges, and communication issues. Optimizing your hybrid tech stack is a huge piece of the puzzle. We all remember the early stages of the remote working era when companies were layering on tool after tool, struggling to find something that worked for our teams.

Product manager vs project manager has been a highly debated topic over past one decade. The IT sector has undergone such a sea change that even veterans are awestruck at its current form. Information Technology, as we know it, has become more sophisticated, with several fragments with intricate functions within them, each one specializing on a specific objective, expertise, and outcome that no other function can interfere with.

Whatever field you work in, whether it’s product development, marketing, or web design, you’ll hear talk about ‘deliverables’. Initially, you might write it off as an example of unnecessary corporate jargon. However, a deliverable is something very definite and concrete. It has a specific meaning and is a crucial aspect of any project or marketing campaign that you should be familiar with.

Microsoft Project (MSP) is a project management software that offers features like easy task assignments, project planning, resource management, Gantt chart views, etc. While this makes project management hassle-free, you need to track and analyze time spent on project tasks to maximize your team’s productivity. But how do you track time in MS Project? In this article, we’ll explain why Microsoft Project time tracking is essential and introduce you to a few popular software for the job.

As the leaves begin to fall and the season changes, it’s a reminder that this challenging, disruptive and unprecedented year is already coming to a close. It also means that leaders will be assessing their teams, evaluating their strengths and limitations to improve their capacity in the year ahead. After a pandemic year, these evaluations will be more complicated and multifaceted than ever before.