Enterprise messaging and collaboration tools are central to how work gets done today. In many organizations, message channels and video calls are where the most sensitive business topics are discussed and proprietary data is exchanged. Zoom, Microsoft Teams, and Slack are popular, IT-supported collaboration platforms for larger organizations. Smaller organizations or independent teams often use Whatsapp or Discord as stand-ins. This type of communication isn’t optional.

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

Bridge the generational divide in your workplace with Insightful. Discover strategies to align Gen Z's high expectations with management goals, raise productivity, and foster a purpose-driven environment.

Meetings provide a platform for organizations to discuss everything that needs to be addressed, reviewed, and decided, from daily operations to long-term strategies. They help boards and teams stay updated on where everyone is with their current projects and ensure that each member stays aligned with the organizational goals. Needless to say, regular huddles are a way to keep the team engaged and involved. But what happens after the meeting?

In today’s fast-paced IT environments, delivering efficient, reliable, and seamless IT services is crucial for maintaining business continuity. For IT Service Management (ITSM) teams, utilizing customer journey mapping tools can significantly enhance performance, reduce service disruptions, and drive continuous improvement. While journey mapping is often associated with marketing to visualize a buyer’s path, these tools can be equally powerful in optimizing ITSM processes for daily operations.

Time tracking software can be invaluable for increasing the efficiency of your business. Tracking employee hours, activity, and productivity can help you fine-tune performance and improve profitability. But, the high-stakes environment of a large enterprise requires superior flexibility, scalability, and efficiency. This means you need time tracking software with an advanced feature set. In this article, we’ll explore seven such robust enterprise time tracking software.

The idea of the workplace is no longer just being in the office. Rather, with the changing times, it has evolved and become flexible. The modern workplace concepts focus more on employee well-being, work-life balance, and high productivity. To achieve such outcomes, companies these days are following the concept of workplace flexibility, which is different from traditional work culture. But what exactly do we mean by workplace flexibility? Let’s dig deep into this topic to know all about it.

In most companies, the intranet is meant to be the go-to hub for employees to find critical information and stay connected. But even the most beautifully designed intranet can fall short if its search functionality doesn’t deliver accurate, relevant results. When employees struggle to find what they need, productivity plummets and frustration rises.

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include the introduction of the Agent Co-Pilot for real-time support, enhanced reporting access controls for sensitive data, and optimised licensing management.

Hear from Slack experts on how you can get the most out of Slack for customer support.