Teams | Collaboration | Customer Service | Project Management

Latest Posts

5 Tips to Improve Cross Functional Collaboration in a Remote Team

Cross-functional collaboration is vital for the success of a remote team. Unfortunately, according to a study published in the Harvard Business Review 75% of the time, a cross-functional team is dysfunctional. Yet, OWL Labs claimed that in 2019, individual contributors in the United States were 20% more likely than average to work remotely full-time.

Top Strategies to Identify Asset Management Cybersecurity Risks

Did you know that unmanaged digital assets pose a serious security threat? Breaches involving these unmonitored assets take an average of 291 days to identify and contain—24.7% longer than breaches involving managed data. This delay highlights the critical importance of effective asset management in cybersecurity to mitigate potential threats (phoenixnap.com). In this article, we’ll cover the basics of asset management in IT Service Management (ITSM) and cybersecurity.

Top 5 Ways to Achieve Maximum Productivity In Daily Tasks

Research reveals that during an 8-hour workday, employees spend only 4 hours and 12 minutes productively. During this distraction, the top 47% of off-task behavior is surfing the internet. And 45% of employees cite checking social media as the second most disruptive task. Imagine the number of hours wasted, percentage of employees' efficiency underutilized and their impact on organization’s actual turnover. Frustrating right?

Achieving Maximum Test Coverage in Minimum Time with No-code Test Automation Tools

High test coverage is critical for detecting software bugs and avoiding adverse events. Businesses need to employ test automation to improve coverage and software quality. In this post, we'll look at the potential of test automation and how it can take your test coverage to new heights.

What's New: What we launched in November 2024

This month we have been busy making some exciting updates to your Miro experience. From organizing your workspace with Spaces to making decisions faster with built-in Video Calls, and supercharging collaboration with Intelligent Widgets, there’s a lot to explore. Scroll down to take a look at What’s New in Miro this month.

Project Management Essentials for Accounting Firms

Managing audits, tax filings, and client requests can be overwhelming—but effective project management changes everything. With the right tools, you can meet deadlines, stay organized, and keep clients happy—no more late-night stress over missing spreadsheets! The global project management software market was estimated to be worth USD 6.59 billion in 2022. It will expand at a compound annual growth rate (CAGR) of 15.7% from 2023 to 2030.

What is a KPI (Key Performance Indicator)?

Key Performance Indicators (KPIs) are essential tools for any organization aiming to measure success, drive growth, and ensure strategic alignment. Whether you're a team leader, business owner, or manager, understanding KPIs is vital for improving performance across employees, teams, and the entire organization. In this blog, we’ll define KPIs, explain their importance, and explore how they can be leveraged to improve organizational performance.

What is a SLA (Service Level Agreement)?

Service Level Agreement (SLA) is a crucial component of managing expectations between service providers and their customers. Whether you’re running a customer support team or negotiating with a vendor, understanding and implementing SLAs is essential for maintaining accountability, measuring performance, and ensuring satisfaction. Let’s dive into what SLAs are, why they are critical for customer service and support teams, and how customers use them to evaluate potential vendors or providers.

5 Project Management Software that Integrate with Salesforce

Looking for Salesforce project management tools that go beyond the basics? While Salesforce offers its own project management apps, you might find yourself needing more advanced features. Maybe you need accounting integrations with Salesforce. Or maybe you need features to improve employee resource utilization. Whatever your reasons, use our guide to the top five project management tools that integrate with Salesforce to find the best fit.

How to create a content calendar for social media

Creating a content calendar is essential for streamlining social media management, allowing for advanced planning and cohesive messaging across various platforms. By using a social media calendar, teams can balance evergreen and timely content, track important dates, and coordinate with cross-functional collaborators effectively. Understanding how to create a content calendar is invaluable for maintaining a consistent, high-quality social media presence and optimizing audience engagement.