Among the valuable feedback we received from our 2024 customer survey, we heard one message loud and clear: You need better reporting tools. We heard you, and we’ve taken steps to improve our reporting functionality, starting with HighCharts. We have updated our reporting to allow you access to dive deeper into your dashboard reporting charts. TeamSupport users are now able to view details around specific data points on a chart, providing access to the data set making up each graph.

How well is your current IT management system supporting your business goals and customer satisfaction? Embracing ITSM principles as the foundation of your IT strategy can transform your service management processes into strategic assets. But what exactly does this mean? It means the guiding principles provide a framework for aligning IT with business objectives, not just to manage IT operations but to drive enterprise service management and foster organizational growth.

In recent years, business communication has changed a lot. Tools like Google Chat have become essential for improving teamwork and productivity. Google Chat is designed for businesses and offers features that make communication easier. It allows team members to message each other instantly, creating a collaborative environment that is vital in today’s fast-paced business world. According to Google Workspace, Google Chat helps teams communicate in real-time, making collaboration efficient.

In the modern business landscape, data warehouses are indispensable for organizations aiming to harness the power of data for strategic decision-making. Integrating data from multiple sources into a centralized repository allows businesses to analyze trends, forecast outcomes, and derive actionable insights. However, building a data warehouse is complex and involves multiple stakeholders, including data engineers, software developers, business analysts, and project managers.

Have you heard about the silent rebellion reshaping workplaces in 2024? It’s called a hushed hybrid, a subtle but powerful movement in which employees and managers silently resist strict office mandates to prioritize flexibility and productivity. Think of it like a basketball team running an unexpected play—not part of the original plan, but something that works better at the moment.

Agile product management relies heavily on collaboration and communication between team members. At regular intervals throughout the project lifecycle, product teams use a series of Agile events to stay aligned, hash out requirements for the upcoming work cycle, and plan for the next product iteration. These events establish a rhythm that keeps product management teams on the right track. This article will explore the main types of Agile events, and share tips for how to successfully manage yours.

In today’s era when we are all physically distant, technology has taken the throne. Video conferencing software has become the poster child of working from home. It became vital for business organizations around the globe, enabling collaboration among business partners. As a matter of fact, it’s now a key factor in how businesses function, how families and friends interact, and how schools conduct their classes.

Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens.

In today’s competitive business environment, employee productivity is an important factor for a company’s success. A productive workforce contributes to higher efficiency, increased employee morale, a strong company culture, and innovation, which in turn leads to increased employee productivity. When employees are motivated and empowered, they lead to outstanding results for themselves and for the organization.

Call center performance hinges on key metrics. Learn how automated QA tools track and improve these metrics in real-time, allowing you to improve agent performance and enhance customer satisfaction.