Tutorial: Adding a Chat Room to your Webapp
With Rocket.Chat, you can add a chat room to your website or web app running with minimal code in a few minutes.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Slack: Invent the future
It's time to break through. To redefine how we relate. To reinvent the way we work, and reimagine how we communicate. Slack. Where the future works.
8 Simple Strategies To Get More Happy Customers
The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17.7%¹ compound annual growth rate each year until 2027. With happy customers being the lifeblood of all businesses and the value of customer experience, it’s no surprise that 45.9%² of businesses rate customer experience as their most important priority over the next five years.
How a Wire Manufacturer uses OneDesk to capture requests and manage projects
A lot of companies, and their underlying departments, face growing pains as they build on their success and establish themselves as true organizations. As product offerings and capabilities expand, departments and teams start to field wider ranges of requests for work, and this can lead to people specializing in order to build efficiency. Sometimes these requests can come from other teams at the same company even.
Introducing Open Source Fridays
We’re excited to share that Mattermost has launched Open Source Fridays as a way to help our Engineering team have a structured opportunity to support and get involved in more open source projects inside and outside of Mattermost.
OneDesk - Canned Responses
There are multiple ways to set up and automate the sending of responses in OneDesk. Canned responses can assist in answering frequently-asked questions you receive from customers, addressing requests you get repeatedly, and more. This lets you declutter your helpdesk and saves you and your team time when it comes to sorting and replying to customer requests.
The 20 Best Chatbot Apps (Free + Paid)
In this article, we’ll go through the 20 best chatbot apps that will allow you to create chatbots the easy way. With chatbots, you can provide better customer service, make more sales, and engage with your audience 24/7, without the expenses of live customer support. They will help you to know that your live reps are spending time with people who need live reps, instead of having them answer the same questions over and over again.
How to Make a Chatbot (in Little to No Time)
If you want to take your customer service to the next level, you need to know how to make a chatbot. Chatbots engage with your audience 24/7 and can be as simple or as complicated as you need them to be. Don’t have coding skills? No problem! There are tools like the Messagely chatbot software that will allow you to create chatbots easily and in minutes with no required coding skills.
Zendesk Messaging Q&A
On March 16th, the community held a Q&A on Zendesk Messaging. We addressed questions live submitted from our customers, explained future roadmap updates, and showed how messaging can drive a positive impact when interacting with your userbase.
Mattermost Incident Collaboration now includes improved communication, automation, and history for incident response teams
Teams are always looking for a speed advantage, and that comes from planning, crisp execution, and teamwork. To this end, we’re excited to release new enhancements to Incident Collaboration to help make life easier for DevOps teams during incident response. The Mattermost platform includes built-in Incident Playbooks with predefined response plans and task lists. Playbooks can be customized to your environment and specific use cases.