Teams | Collaboration | Customer Service | Project Management

Find out how this £1 billion business uses Slack to keep its people engaged and productive, whether they’re working from home or the office

Mattermost v5.31 is generally available today. This is an Extended Support Release and includes bug fixes for increased stability (see changelog for details) as well as the following new features: Enterprise Edition All Editions

Any company that provides a service has a number of routine workflows and procedures that they utilize to support their customers. An internet service provider (ISP) is no exception—everything from setup to maintenance to billing can be encapsulated as a workflow that is refined over time in order to provide the best experience for the customer. While these workflows are being improved and iterated on, it can be challenging to apply the workflows to multiple customers without a proper setup.

Here at Teamwork, we’re always on the lookout for innovative ways to improve your experience on our platform - whether it is through our wide range of strategic partnerships or by building our very own arsenal of tools. We recognized that our existing Document Editor wasn’t up to scratch when editing and organizing a large number of files, so we decided to get our hands dirty and rebuild it from the ground up.

With the shift to remote work, many teams are feeling the pain of having to search through documents and apps to find the information they need to get work done. While we could once tap colleagues on the shoulder for a quick question or help finding an important project document, we’re now spending more time digging through documents, spreadsheets, and wikis. Switching between apps is not only time-consuming—it’s also hampering team agility.

Every knowledge worker—all 1.25 billion of them worldwide—has been impacted by the COVID-19 pandemic. And, for many, the abrupt shift to remote work triggered an increase in the adoption of collaboration tools and an acceleration of digital transformations. In 2019, we released our first Anatomy of Work Index to analyze how people spend time at work and the factors shaping those habits.

One of the most important things that business leaders need to realize is that outdated technology – especially a document management solution – isn’t just frustrating. It can literally be costing an organization money in more ways than one. In this article, we’ll discuss four benefits of a document management system.