Teams | Collaboration | Customer Service | Project Management

Outsourcing is a technique for contracting out corporate processes to third-party companies that is effective and, when done correctly, can generate serious ROI. When used properly, it reduces the risks associated with various processes, resulting in a variety of advantages ranging from cost savings to increased competitive advantage and service enhancements. It can help your company improve its adaptability, agility and flexibility in response to the market's ever-changing conditions and problems.

Have you ever had writer’s block when you’re called upon to produce a new internal comms campaign? You’re not alone! The constant stream of company-wide updates, administrative messages, and employee engagement campaigns is enough for even the most seasoned internal communications professional to feel creatively burned out. Why is it then that some organizations can create consistently effective internal communications across their employee experience?

Pension funds face the responsibility of creating effective policies for pensioners and safeguarding necessary pensioner data. With finance organizations needing to be swift while keeping confidentiality intact, how can pension boards transform their board processes to be more efficient?

Have you ever wished to measure your team's sentiments on a topic with a live poll? There is a free Rocket.Chat app for that! As many of you discovered already, you can easily use our poll app to perform basic polls. But most of you found the existing poll app rather limiting. We heard you! We’ve launched a new app - the Poll Plus app that can do much more than the old app on Rocket.Chat.

An internal hackathon is an effective way to engage your employees in short-term collaborative events. It spurs innovation, increases employee engagement, explores new feature possibilities, imparts corporate culture, and builds teamwork and collaboration skills. By organizing internal hackathons in your company, your employees can challenge and compete to solve internal or customer problems—which can lead to real-life features in your product.

Virtual meetings are the new frontier. As a consultant, an agency, or a freelancer, you use them to conduct strategy sessions, workshops, or to present your work. How your clients experience these meetings makes all the difference. If you want to ensure productive meetings with your clients, especially now with so many remote work challenges, there are a few hurdles you need to overcome.

Remote employees are generally more productive and pleased with their careers, according to studies, and remote companies can absolutely be tenable and sustainable long-term. Employing remote employees who utilize their home offices to conduct their daily activities saves companies money on office supplies, space, and computers.

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

Multichannel vs. omnichannel is a well-known debate in the online business world. The terms are used for both customer support and marketing, but what do they mean? What's the difference? And which method is best to satisfy the needs of both the business and the customer? While the final decision is entirely yours, let us help you learn about these two ways of interacting with clients, how they are different, what companies choose said ways, and which way is considered the best.