Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Zoho Desk Chatbot

Enhance your Zoho Desk experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For Zoho Desk users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-

Part 1: How Customer Support Drives and Grows Recurring Revenues

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.” That’s how the new whitepaper by ServiceXRG introduces the concept of how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance.

Real World Information Management Use Case: Identifying Internal Breaches

When we think of data breaches, we think of nefarious hackers located in a dingy basement halfway around the world who want little more than to extort money. While some cybersecurity events do fall under that umbrella, an incredible 40% of breaches still occur the exact same way: as a direct result of the actions of your employees.

10 million cursors, working together in Miro

Today I’m excited to share that Miro has passed the incredible milestone of 10 million people who rely on our platform to bring their ideas to life. This number represents nearly 300% growth since March 1st, as millions of teams across the world have adopted Miro to stay connected and build engaged, collaborative cultures while working remotely.

Asynchronous communication: the power booster in your company

In a single paragraph, we can describe the painfully complex morning routine of many workers without a team collaboration platform: You turn on the computer, open the email and connect to Whatsapp, Messenger, Telegram or Skype. Then you read incoming messages, open Google Calendar and access the first meeting of the day on Zoom. While waiting for the video call, you reply to chat notifications. Have you noticed? One simple paragraph with more than five different communication platforms.

Monitask is now compatible with Jira

We are glad to inform you about our innovation, which we have made thanks to you and for you. Monitask is now compatible with Jira. We have implemented the ability to connect your favorite time tracker to your project management system by adding a special plugin to Atlassian Marketplace – now you can add it to Jira.

Introducing Miro Experts: A hand-selected network to help customers solve visual collaboration challenges

Miro pioneered the collaboration market with its online whiteboard back in 2011 (as RealtimeBoard). Early adopters quickly got the benefits of getting together in front of PC screens and collaborating as if they were in the same room, but had trouble defining how to use it for work every day; or, what’s possible, and what’s not? As the solution was completely new, we joined those early enthusiasts in an exciting journey to establish online whiteboarding practices.

The Beautiful Game: Freshworks and the power of 10

Perseverance. Adversity. Defeat. Triumph. Freshworks has covered the pitch with an extraordinary decade in SaaS. Ten years strong, we buried the goal into the back of the net with big league wins­­—we were ranked number 16 on 2020 Forbes Cloud 100 list, recognized in the 2020 Gartner Magic Quadrant for IT Service Management Tools, named a ‘visionary’ in Gartner’s Magic Quadrant for CRM customer engagement center, to name a few.

SolarWinds Chatbot

Enhance your SolarWinds experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For SolarWinds users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support.  In this video, you can learn about:-