Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

M-Files Administrator: Undelete and Destroy Objects | Intelligent Information Management

If you delete an object in M-Files it is not lost permanently, instead it becomes deleted and can still be found by performing a filtered search by a system administrator. The administrator has to have full control of the vault or the right to see and read all objects (including deleted ones).

How expert facilitators run great online meetings in Miro

The perfect meeting is an elusive concept. We’re all familiar with the mind-numbing “I talk, you listen” model of the corporate presentation and the chaos of open-ended brainstorms with no clear takeaways. If our calendars are starting to look like brick walls of meeting blocks, this pattern can lead to frustration and burnout. It’s time to challenge the status quo and make meetings more efficient, engaging, and interactive.

Remote work: 5 killer ideas to boost your team collaboration today

Our relationship with work has been changing very quickly over the past few years. Remote work, which for many people used to be a sporadic benefit, has become a reality. Like we said in another article, in the USA, it is estimated that 33 percent of the American labour force is currently working from home full-time in 2020. But not everything went as expected and the challenges of having crystal clear communication between teams have increased.

What's New at Zendesk: Set your team up for success

Not only do customers expect you to respond immediately and with context, but they expect you to be accessible on every channel. To resolve each issue with care, agents are tasked with an endless list of tasks. Shawna and Andrew walk through the importance of setting your agents up for success in order to deliver the best CX for your customers. Catch Hannah Bastian demonstrating how this all works within Zendesk.

What's New at Zendesk: Conversations Are the Future of Service

Your host and product expert, Andrew Forbes, is joined by Zendesk’s EVP of Product, Shawna Wolverton. Join us to discuss how Zendesk is delivering a service solution with three components to address common CX problems: managing a growing number of increasingly complex customer requests, supporting their agents and internal teams by improving productivity and efficiency, implementing service fast with the ability to customize and optimize as their needs grow and change.

What's New at Zendesk: Work the way that works best for you

Shawna and Andrew know you have some pressing questions. How do you enable all of this on the backend? How do you set up your Zendesk in a way that it allows your customers to have conversations with you anytime, anywhere, and empower your team with the context, tools, and workflows to process these conversations? Stick around to see a demo by Jeremy Korman as he explains how to serve your customers well and set your team up for success.

What's New at Zendesk: Make it easy for your customers

We all know what conversational experiences are- we experience them every day in our personal lives, but when we interact with a brand or a business it's a different story. Listen to Andrew Forbes and Shawna Wolverton discuss how Zendesk is offering a solution making it easy for your customers with conversational experiences. Also, wait to see this in action with a demo from our very own Polomi Batra.

Giving Thanks: 5 Ways to Say Thank You to Your Customers

As we approach the Thanksgiving holiday in a year that has been fraught with anxiety and uncertainty, I thought we should pause and reflect on what we have to be thankful for. Here at TeamSupport, we have had an exciting year of new product development, product enhancements, new and improved ways of communicating with each of you, and new members of our team that have come on board to help us grow and better serve our customers in the coming year.