TeamSupport AI
AI is rapidly transforming the way we work. Check out TeamSupport's powerful new AI features and see how we can help your team to deliver exceptional customer support at scale.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Learn more about Zendesk QA (quality assurance)
Put AI in charge of conversation quality and get instant insight into your customer support performance to keep customers coming back. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Fact vs. fiction: The role of Gen AI in employee facing applications
Join industry experts, including Simpplr’s Chief People & Experience Officer Miriam Connaughton, Simpplr’s Chief Technology Officer Parag Kulkarni, and Akshay Bhushan, Partner at Tola Capital, as they dive into a insightful discussion about the use of artificial intelligence in employee applications like intranets. In this session they will: — To stay in touch and learn more about Simpplr, please like this video and subscribe to our YouTube channel.
Ethical AI, Automation, and the Future of Employment with Christina Kucek, Executive Director
This episode features an interview with Christina Kucek, Executive Director of Intelligent Automation at CAI. She has over 15 years of consulting experience in delivering cutting-edge implementations in Conversational AI, natural language processing, and robotics process automation. In this episode, Shawn and Christina discuss the impact of AI on employee experience: from onboarding to accelerating workflows to building in ethics.
Predictive workforce analytics: The future of support software
Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics and its ramifications for the support sector in the ‘Benchmarking helpdesk software‘ webinar. By examining information from 12,000,000 support tickets, they demonstrated how predictive analytics may completely change how businesses select and use support software. These are the main takeaways from their conversation.
Apprehend those acronyms! #AI #Confluence
Learn more about Atlassian Intelligence: https://www.atlassian.com/software/artificial-intelligence
Webinar: Build vs Buy AI Co-pilot: Optimizing Employee Support
Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.
Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast
On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.
Self-hosting keeps your private data out of AI models
Last week, Slack’s users realized that under the company’s terms of service, their private data could be used to train artificial-intelligence models. This came as a shock: chat messages convey sensitive company data, and LLMs(large language models, the category of AI models that includes ChatGPT) are known to leak the data they are trained on.
TeamSupport Launches AI Assist, a Powerful Suite of Tools for Customer Support
TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.