Artificial intelligence (AI) helps businesses meet the digitally-inclined customer on their channel of choice. From ticket deflection to smart automation, the impact of AI on customer service is announcing itself in surprising ways. A customer can now start a conversation over chat, continue it via phone, and pick it up later over email within the same conversation thread.

Sales The edge cloud services provider connects with prospects and customers in Slack channels to manage rapid sales cycles and build customer relationships

Cloud is no longer a differentiator – it’s a strategic requirement for long-term success. So says Forrester’s Benchmark Your Enterprise Cloud Adoption report, and so say our customers, 90 percent of whom choose our cloud products over hosting Server or Data Center versions on-premise (on-prem). Ten years ago, moving to the cloud was about staying ahead of the curve – no longer.

Conversational AI technology is going to be transformational as the possibilities seem to be growing with the spurt in the reach of digital devices, soon augmented with AI-enabled conversational interfaces. From fetching data to answering questions, conversational AI can mimic all that a human agent does but in quicker time, giving users immediate access to information or providing immediate responses.

New shared initiatives make it easier for teams to manage their AWS resources in Slack

New shared initiatives make it easier for teams to manage their AWS resources in Slack

Business is a battle, and the companies that best optimize their resources tend to win. But without a clear look at project-level data, it’s impossible to distribute those resources well. The right project management software shows you how and where your resources are spent. Organizing, executing, and analyzing projects is a lot easier when you can find it all on a single platform.