Teams | Collaboration | Customer Service | Project Management

Agents are in Confluence (and wherever you need them to be)

@mention an agent on any page and it creates, edits, and comments alongside your team. Through the Atlassian Rovo MCP, the same agents work from Claude, Cursor, or your IDE. Agents have been working in Confluence since we launched custom agents in May 2024, and teams now run more than 5 million agent invocations a month. In February alone, Agents saved Atlassian customers more than 200,000 hours.

Delivery Visibility vs. Employee Surveillance: What Actually Improves Project Performance?

Organizations nowadays have access to more workforce data than ever. Many organizations use employee surveillance software for tracking employee activity. This software usually tracks activity, work hours, screenshots, and online behavior. Such data is used by businesses to understand how employees spend their time. According to Microsoft’s Work Trend Index, the average employee receives 117 emails a day and is interrupted every two minutes by meetings, messages, or notifications.

Rocket.Chat 8.7 brings XMPP interoperability for coalition operations

Coalition operations depend on XMPP. NATO's Federated Mission Networking (FMN) builds on it, it is a standing requirement in coalition RFPs, and it has carried mission communications for more than 20 years. With release 8.7, Rocket.Chat federates with XMPP, so organisations can coordinate with every partner on the mission network from a single sovereign platform. This release is the first step in a larger build: native XMPP federation, engineered into the platform rather than bolted on.

Simpplr's Rewards Store evolution: built into the everyday employee experience

Recognition works best when it doesn't ask people to leave where they already are. Say thank you in one app, redeem it in another, and the moment loses its shape before it ever lands. Most recognition programs were built as bolt-ons, sitting next to the intranet instead of inside it. That gap is where participation quietly stalls.

Why better tickets help agents write better code

A reflection on building an enterprise product using AI agents, and what the data says about how we worked. The observation For the past few months we have been rapidly building an enterprise-wide, production-grade application that helps with employee compensation planning, management and communication. I compared what we built against a traditionally-built product to draw out insights about our new ways of working.

IT Helpdesk Automation: From Ticket Routing to Resolution

Employees do not contact the IT helpdesk because they want a ticket created. They want their password reset, software installed, access approved, VPN fixed, or device issue resolved. However, many AI helpdesk automation tools stop after answering a question, categorizing the request, or routing the ticket. The actual resolution still depends on an IT technician. True IT helpdesk automation goes further.