Teams | Collaboration | Customer Service | Project Management

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Workforce Analytics: Definition, Types, and Examples

Workforce analytics uses real data—like employee performance, retention rates, and attendance records—to guide better decisions in companies. It’s a powerful way to improve hiring, productivity, retention, and overall workplace satisfaction. Once you grasp workforce analytics, you’ll understand how your team is performing and what motivates them. Then, you can say goodbye to the struggles to keep your team in rhythm.

The Hidden Threats of Communication Tools

Enterprise messaging and collaboration tools are central to how work gets done today. In many organizations, message channels and video calls are where the most sensitive business topics are discussed and proprietary data is exchanged. Zoom, Microsoft Teams, and Slack are popular, IT-supported collaboration platforms for larger organizations. Smaller organizations or independent teams often use Whatsapp or Discord as stand-ins. This type of communication isn’t optional.

Why intranets fail reason #3: Search functionality is ineffective at best, abysmal at worst

In most companies, the intranet is meant to be the go-to hub for employees to find critical information and stay connected. But even the most beautifully designed intranet can fall short if its search functionality doesn’t deliver accurate, relevant results. When employees struggle to find what they need, productivity plummets and frustration rises.

The complete guide to App Wireframing

Much like website wireframes, app wireframes visually represent a mobile app’s interface, so you can see what the app is going to look like and how users will interact with it. An app wireframe enables you to quickly design, develop, and iterate on your mobile applications — without unnecessary steps or guesswork. While building an app wireframe might seem intimidating, it’s an easy and useful way to kickstart your app development.

The complete guide to omnichannel contact centers

Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

7 best enterprise time tracking software options

Time tracking software can be invaluable for increasing the efficiency of your business. Tracking employee hours, activity, and productivity can help you fine-tune performance and improve profitability. But, the high-stakes environment of a large enterprise requires superior flexibility, scalability, and efficiency. This means you need time tracking software with an advanced feature set. In this article, we’ll explore seven such robust enterprise time tracking software.

HaloITSM New Features: Q3 2024

In this quarter’s update, we are excited to announce a series of new features aimed at improving your ITSM and ESM processes. Our latest enhancements focus on increasing agent productivity, ensuring data security, and providing clearer insights for better decision-making. Key updates include the introduction of the Agent Co-Pilot for real-time support, enhanced reporting access controls for sensitive data, and optimised licensing management.

How I build better software with UML diagrams in Miro

Join René Kann, Software Engineer at Miro, as he uses Miro to build software with his team. Learn how he centralizes work with Miro boards for documentation and task tracking, visualizes processes with UML diagrams, and uses handy tools like Layers and Miro AI to communicate better with his team and speed up testing workflows. This video has translated captions in the following languages.