Teams | Collaboration | Customer Service | Project Management

A Thriving CX In Turbulent Economic Times: 5 Best Practices

In today's turbulent economy, businesses across the nation are grappling with challenges such as reduced staff, hiring freezes, and budget cuts. In fact, 91% of CEO’s firmly believe we are on an imminent path towards a long lasting recession. Compounding these hurdles is the fact that providing excellent customer support is facing its own set of challenges.

Integrating OneDesk with Wix

Wix is a popular website builder which allows anyone to build beautiful pages with templates and other ready-made elements. OneDesk is an all-in-one work management software. With OneDesk, you can streamline and manage multiple aspects of your business, from customer support and task management to time tracking and invoicing. Open communication channels for your customers and prospects by integrating Wix with OneDesk’s customer-facing applications.

8 Best Internal Communication Platforms for Financial Services

Are you tired of endless emails, full chats, and sticky notes for your colleagues and want a single app to ease your communications? It’s time to change the technology approach and try something new, trivializing issues in fintech companies’ team communication. In today's fast-paced financial services industry, effective internal communication is the key to improving a team’s productivity and efficiency.

Building a DevOps pipeline: The stages, benefits, and how to develop one

Researchers expect growth in the DevOps market to reach a whopping $25.5 billion by 2028, so now is a great time to learn what it takes to execute an efficient DevOps project. Understanding how to build a DevOps pipeline is a crucial first step. If pipelines exist to move things forward, a DevOps pipeline is about moving software projects forward from one process to the next.

Have you ever wondered where your time goes? | Time Accounting | We360.ai

In this captivating video, our Co-founder & CRO, Swapnil Tripathi, takes you on a journey into the world of Time Accounting, uncovering valuable insights into how your precious resource is allocated. As a leading expert in the field, Mr. Tripathi provides valuable insights and tells about why one should consider time accounting while evaluating their cost. He also sheds light on how time accounting can revolutionize the way we manage our time and maximize our efficiency by delivering projects in half of a time.

How Monitoring Software Can Help with Cyber Security for Employees?

Given the increasing reliance on technology and the pervasiveness of digital systems in business settings, cybersecurity is of utmost importance. There is no denying that workspaces now are much more technology dependent than ever before. In the post-pandemic business scenario, many companies are opting for remote working and hybrid working models. All of these surely offers many benefits, like enabling companies to cut down costs, faster delivery of projects, and many more.

The new frontier in finserv: immersive CX with conversational AI

Article originally published in the Altfi report, jointly sponsored by Zendesk. The landscape of customer service has never looked more different, shaped by shifting consumer behaviour and expectations that have rapidly changed over the past two years, driven in turn by the shocks and aftershocks of the pandemic, economic uncertainties, and ever evolving technology trends. Consumers’ voices are growing louder, and bolder, and what customers want is clear: immersive customer experiences.